Deliveries & Returns

DELIVERIES

UK Customers:

Due to ongoing Royal Mail strikes we have added the option to choose DPD delivery during checkout.
Royal Mail will continue to be an option, however your order may be delayed while strikes continue.
For more information on strike dates please visit Royal Mail's website.

All of our orders are shipped tracked via Royal Mail, DHL or FedEx, and we aim to deliver orders as quickly and efficiently as possible. 

Our standard working days are Monday - Friday. Orders placed on the weekend will be processed and shipped on the next available working day. Quoted shipping times are from the shipping confirmation, not from when the order was placed.

We do not ship on UK Bank Holidays - please allow extra time for deliveries around these times. For a full list of these dates, please visit www.gov.uk/bank-holidays. 

If you have any other questions, please check our FAQ's page or email wilbursupport@freshstore.co

RETURNS

You can exchange or request a refund on any item as long as you return it in the original packaging/condition, within 30 days of receipt. Any pre-ordered products can be returned 30 days after their dispatch date. 

Unless otherwise agreed in writing (and subject to the points below), to process a return (refund or exchange), you must send the item(s) back to us - unused, unwashed and in a saleable condition.

All returned orders must be sent back to their original location of fulfilment. For further information on what return address to use, please get in contact with us at wilbursupport@freshstore.co

All goods are returned to us at your own expense and risk. We advise that you use where possible, postal solutions to ensure their safety and security
We can only refund delivery charges if the return is a result of our error or faulty goods

For exchanges and in the event an item is permanently out of stock, the option of a refund or an alternative will be offered. We will email you to confirm the option you would prefer us to take.

We do not charge you to send an exchanged item back to you.

You will receive a refund, store credit, or confirmation of despatch of your exchanged order (if in stock) within 21 working days of receipt. You'll usually get your refund or exchanged items much quicker than this - but feel free to contact us at wilbursupport@freshstore.co if you have received nothing during this time.

 

Non-UK customers

For all orders placed with us from countries other than the UK, please contact our team if an item is faulty/incorrect to discuss whether a return is necessary. The above points will still apply but we will try and advise you in the best way possible, taking into consideration overseas shipping logistics.

We always strive to ensure our customer service and quality of commerce will delight you. We will endeavour to update the information on our website for your ease of reference. As detailed in our Terms and Conditions we accept no liability for any loss or damage caused by reliance on information contained within the website. So please do get in contact with us if you have any queries.